Thank you for visiting and shopping at Whimsy Brooke. The following terms and conditions constitute our Shipping Policy.
1. Shipment Processing Time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
2. Shipping Rates & Delivery Estimates
Shipping charges for your orders will be calculated and displayed at checkout.
- Standard Shipping: $1.63 for lettermail, other costs are to be determined by weight — Delivery within 2-10 business days.
Delivery delays can occasionally occur depending on carrier volume or seasonal demands.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 24 hours.
4. Customs, Duties, and Taxes
Whimsy Brooke is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
Whimsy Brooke is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
6. International Shipping Policy
We do not ship outside of Canada.
7. Contact Us
If you have any questions about the shipping of your order, please contact us at hello@whimsybrooke.com