Thank you for shopping at Whimsy Brooke. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns and Eligibility
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must meet the following criteria:
- The item must be unused, and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide the receipt, order number, or proof of purchase.
Exempt Goods: The following types of goods cannot be returned:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made items
- Perishable goods or intimate items (for hygiene reasons)
2. Shipping Your Return
- Return Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Labels: We do not provide pre-paid return shipping labels unless the item arrived damaged or defective.
- Tracking: We highly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.
3. Refunds and Processing
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment (credit card, PayPal, etc.).
- Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer’s policies (typically 5-10 business days).
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at hello@whimsybrooke.com
5. Contact Us
If you have any questions on how to return your item to us, contact us:
By visiting this page on our website: Contact Us
By email: hello@whimsybrooke.com